The Premium Jane 30-Day Satisfaction Guarantee
At Premium Jane, we stand behind everything we make and everything we say. As such, if you are not completely satisfied with one of our products, feel free to contact us to request a refund or to make an exchange for a different product.
*Please note that ALL return requests must be made within 30 days of purchase – after 30 days, all sales are considered final. Also note that the customer is responsible for return shipping costs, and products MUST be returned prior to receiving a refund.
Can I return a Premium Jane product?
Yes. As we’ve said, we stand by the quality and effectiveness of each and every one of our products. If you are not fully satisfied, you may request a refund or exchange within 30 days of purchase.
What if it’s already been opened?
You may request to refund or exchange an opened product, as long as the package and/or labeling has not been destroyed, damaged, or otherwise tampered with.
Do I have to pay for return shipping?
Yes. All return shipping costs are the responsibility of the buyer. (You will receive e-mail instructions with how to package, address, and ship items for return).